Payment and Shipping Information

 

1. Shipping Informationen

Here you can find our delivery conditions in Germany and EU countries. *

Overseas territories as well as territories which do not belong to the customs territory of the EU cannot be supplied. This includes e.g. Helgoland, Åland, and Gibraltar.

1.1 Shipment Information for Germany

We offer the following shipping and delivery options in Germany:

  • DHL Express:
    PLEASE NOTICE:
    – Only DHL Express offers delivery on Saturday.
    • DHL Express DOMESTIC: €10.00 (from €150 delivery of goods free of charge)*
      Delivery on the following working day, if the order arrives before 16:00 o’clock.**
    • DHL Express DOMESTIC 12:00: €15.00 (from €150 delivery of goods free of charge)*
      Delivery on the next working day until 12:00 o’clock, if the order arrives before 14:00 o’clock.**

*For German North Sea and Baltic Sea Islands, we have to charge a surcharge of €8.50.

**For payment in advance, the time of receipt of payment counts.

  • Self Collection: €0.00
    You are also welcome to pick up your order at our premises:

    Royal Caviar
    Dr. G. Reza Korouji
    Helgolandstraße 4
    14199 Berlin

    Please make an appointment via phone: +49 30 40 50 46 50.

  • Delivery by courier: costs vary (from €150 delivery of goods free of charge).
    In Berlin and Potsdam, delivery can be made by courier on the same day.

1.2 Delivery Information in the customs area of the European Union

Within the European Union, we offer the following shipping methods:

  • DHL Express Delivery:
    • DHL Express: €35.00 (from €400 delivery of goods free of charge)
      Delivery on the following working day, if the order arrives before 14:00 o’clock.**
    • DHL Express 12:00: €40.00 (from €400 delivery of goods free of charge)
      Delivery on the next working day until 12:00 o’clock, if the order arrives before 14:00 o’clock.**

**For payment in advance, the time of receipt of payment counts.

2. Payment Information

2.1 Within Germany, you have the following payment options:

  • Payment by PayPal Plus (PayPal, Credit Card, Direct debit)
  • Prepayment by bank transfer
  • Cash payment upon collection

2.2 For deliveries abroad, you have the following payment options:

  • Payment by PayPal Plus (PayPal, Credit Card, Direct debit)
  • Prepayment by bank transfer
  • Cash payment upon collection

2.3 Further payment details

In the case of payment by direct debit, you revocably authorise us to collect the invoice amount from the specified account.
The direct debit takes place with the conclusion of the contract.

If you pay by credit card, your credit card account will be debited when the contract is concluded.

If you have any questions, you will find our contact details in the imprint.